We Can Make It Together

PAYER PROCESS

A complete healthcare payer service and solution covering Pre and Post Adjudication Services, Adjudication of claims, Data management for Medicare, Medicaid and Commercial HMOs.

SYNTHCARE

We have developed an Enterprise wide claims processing application in .Net environment. Application covers all functions required for a Healthcare Insurance company.

Welcome to Synthesis HealthSoft Services and Solutions


Synthesis HealthSoft is a division of Nittany Creative Services providing IT-Enabled Services (ITES) to Medical insurance companies and TPA in the US. Synthesis's core team has transitioned, run and scaled-up processes and services for various clients in the US Healthcare space.

TRANSITION

Synthesis HealthSoft's goal is to transition work process from client location to its delivery center, risk free, rapidly and seamlessly.

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QUALITY ASSURANCE

"Quality is never an accident; it is always the result of intelligent effort". In the service industry, a vendor is often only as good as his last output.

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TRAINING

Synthesis HealthSoft is supported by it's group company which has competency in core training function in the Healthcare business.

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HIPPA

Synthesis HealthSoft processes are committed to protect PHI in all aspects and adhere to the HIPAA standards.

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About Us

Synthesis HealthSoft is a division of Nittany Creative Services providing IT-Enabled Services (ITES) to Medical insurance companies and TPA in the US. Synthesis's core team has transitioned, run and scaled-up processes and services for various clients in the US Healthcare space.

Our success is the outcome of our superior ability to understand our client's businesses, successfully transitioning work, smoothly scaling up operations and delivering on the promises at each stage of the outsourcing life-cycle.

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Transition Process


Synthesis HealthSoft's goal is to transition work process from client location to its delivery center, risk free, rapidly and seamlessly. With a carefully designed process life cycle frame work, Synthesis HealthSoft has formulated a knowledge transfer mechanism "STEP" which brings in the best practices for mapping the processes, identifying the key players, risks involved in every step of the transition cycle. Starting with a Strategic Assessment, our transition team develops a deep understanding of the processes across people, workflows, and technology. We identify key interdependencies, constraints, enablers, and goals, while constantly looking for opportunities to consolidate and streamline the processes. We then deliver clear visual, easy-to-understand process maps that provide summary and highly detailed views.

Statergic Assessment

Map clients expectation, Understand Business/Process challenges, Familiarize with the current environment, Evaluate As-Is environment and Understand.Establish Base-Line measure

Transition Phase

Scheduling & Planning, Set-up Infrastructure & Connectivity, Customize offshore Design - high-level process definition, Derive SLA's and revers SLA's, Identify risk & contingency plan, Finalize Statement of work

Execution Phase

Plan Implementaion, Testing of Process metrics, Identify Risk and Mitigation Plan, Meet quality standards and Ramp-up volume target


Pilot and Go Live

Achieve steady state on both volume and Quality,
Identify process improvements/Continuous Improvement, Transfer of Project to operations



Our Team

Synthesis HealthSoft professionals are among the best and the most experienced in the Healthcare industry.
Our teams have diversified experience in the Healthcare business spanning across Claims Processing.
We strongly believe in the statement 'People are our Assets' and make constant stride to enhance their skills to meet the growing challenges. Credentials of the Synthesis HealthSoft team.

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Infrastructure

Synthesis HealthSoft is located in the IT corridor at Chennai which is a metro in the southern state of Tamil Nadu - India. (formerly know as Madras). The city takes the credit of having outsourcing hubs of some of the elite brands like the Ford Motor, Caterpillar, HSBC, Citi Bank, United Healthcare etc... Synthesis HealthSoft, has the following infrastructure

  • Thick pipe to the internet with 100% redundancy
  • Capacity to deploy 1200 FTE's in a 3 shift configuration with additional capacity to add another 400 seats.
  • Office space spread across 27,000 sqft.
  • Over 550 work station with CAT 6 cables connecting to the Hub's and Switches
  • Cluster of servers from Dell and HP logging Database, SMTP, File server, Applications with dedicated UPS back up
  • All Servers and Desktops are behind fire wall for maximum security and virus protection
  • 100% power back up using Generator to all work stations and the Server room
  • Toll free numbers for easy access to our Customers
  • Dedicated network and hardware support team round the clock to support operation
  • Capacity to handle 100+ seater call center
  • Dedicated class rooms and machine rooms for training employees

We have developed an Enterprise wide claims processing application in .Net environment. Application covers all functions required for a Healthcare Insurance company.

Get In Touch

Please fill out the form below to send us an email and we will get back to you as soon as possible.

India

Address
Synthesis HealthSoft Services and Solutions LLP
#141 IT Highway, Prakash Towers, Kottivakkam, Chennai 600041

Phone
+91-44-2454 5523 / 24 / 27

Email
rajiv@synthesis.care

United States

Address
1620 Gateway Blvd,
Suite 102 Murfreesboro
TN 37129

Phone
866-650-9414

Email
rajiv@synthesis.care