"Quality is never an accident; it is always the result of intelligent effort".

In the service industry, a vendor is often only as good as his last output. Quality then is a continuous process, not a one-time achievement. Our approach to quality is multi-pronged and synchronized with other strategies such as continuous training, frequent testing, process engineering and incentives. The attempt is to create a culture of Zero-defect across the organization.

Synthesis HealthSoft achieves these strategies with rigor from the time an employee is inducted into the system to the time he/she becomes a qualified FTE. Process Audits are done at 2 stages – Self checked by the team member and second by the Quality control team that is attached to the process. All quality parameters are tracked and updated in the system for future reference. There is also a loop back mechanism to feed the training content team to improve the quality of the training deliverable.